WORKFLOW
An Introduction to Workflow for managers   Workflow and Internet Catalysts for Change
Les apports du workflow
Workflow and CRM

BUSINESS PROCESS ANALYSIS
ILOG Components for Business Process
IBM et l'analyse de processus

GROUPWARE

COLLABORATION

ILOG Components for Business Process Management Solutions download pdf 407Ko, or download pdf 2863 Ko
This white paper presents:
• How business users can be fully involved in the entire process life cycle through a homogeneous set of highly graphical business process definition, monitoring, and performance analysis tools.
• How business users can integrate and maintain business policies in automated processes, in ways that enable fast adaptation to market condition changes.
• How ILOG JViews for Workflow, when used in Business Process Management (BPM) or workflow products, offers more graphical and convenient tools to end-users.
• How ILOG JRules, when embedded in applications and business processes, enables business users to express business policies in a simple language.
This white paper is intended for:
• Chief technical officers
• Product marketing managers responsible for "make or buy" decisions
• Architects and developers of BPR/BPM/workflow solutions, the people likely to use ILOG JViews and ILOG JRules
• CEOs responsible for making final decisions and covering associated risks

Les apports du workflow, download pdf 176 Ko
Le workflow est un outil de groupe en cela qu’il fait appel à un groupe d’acteurs de l’entreprise. Mais il s’intéresse surtout aux processus administratifs qui traitent un événement extérieur depuis son apparition, jusqu’à son traitement complet. Une application de workflow connaît les tâches et la procédure à appliquer pour les cas qu’elle sait traiter. Elle sait ainsi décomposer les cas en tâches, et affecter chaque tâche à un acteur selon les règles de gestion en vigueur. L’introduction du workflow constitue pour cette raison un changement décisif dans la manière d’assister les entreprises, en s’attaquant directement aux processus dans leur intégralité, à leur suivi, à l’affectation des tâches aux acteurs, au traitement des exceptions, au suivi des échéances, tout en enregistrant les données qui permettront les analyses de coûts, de charges et de qualité indispensables à une approche industrielle. Une application de workflow, associée le plus souvent à une application de gestion électronique de documents, peut amener des gains de productivité de 20 à 50% sur la part des tâches qu’elle automatise, et une réduction des délais de 30 à parfois 90 %.

An Introduction to Workflow for Managers, download pdf 238 Ko
Workflow is a group tool in that it requires the participation of a group of people in a company. But it is particularly geared toward administrative processing of an external event, from the moment it comes to the attention of the company until its processing is completed. Workflow applications are designed to know which tasks and procedures to apply to the cases they are designed to process. They break a case down into separate tasks and assign each one to a particular user, or participant , according to the management procedures in effect at the time. The introduction of workflow constitutes a decisive change in the way information technology contributes to business, because the software looks at procedures as a whole, including monitoring of the procedure, assignment of tasks, processing of exceptions and keeping track of time limits, all the while recording data that facilitate the analysis of costs, workloads and quality so vital to an industrial approach to information processing. Workflow applications are generally linked to electronic document management applications, and they can bring about productivity gains of 20 to 50 per cent in the tasks they automate, and a 30 to 90 per cent reduction in delays.

Technologies for Virtual Enterprises, download pdf 504 Ko
The development of Internet, coupled with the development of technologies for Knowledge Management on one side, and Work Management on the other side, will have deep influence on the way economic actors play their role in the world-wide market place. This will lead to the development of a new form of economic undertaking where a set of economic actors are associating their strengths to provide a specific service traditionally provided by a single enterprise. Such a possibility will have, in the long term, deep influence on the economy and enterprises development strategies: 1. Launching a new product or service on the market will become accessible to much smaller organisations with a portion of the capital required in a traditional way. This will intensify competition on traditional organisations. 2. Localisation of partners of the virtual enterprise will become irrelevant, this will accelerate the international co-operation and intensify work mobility between countries and areas. 3. Overall, this will accelerate product and services diversification and innovation, a condition for further economic development. 4. Traditional organisations will have to face emerging competition from non traditional competitors, and will probably have to invent new ways to organise their production.

Workflow Technologies for Customer Relationship Management, download pdf 141 Ko
Customer Relationship Management (CRM), focuses on automation of business activities related to customer acquisition, customer retention, and customer relationship development. CRM covers many different applications and initiatives. It is not a new domain but rather a new area of focus for software vendors and users investments. Under pressure for better quality and shorter cycle business processes, workflow component is becoming of increasing importance inside CRM solutions while it provides the perfect glue to ensure continuous processing between front office and back office tasks. Martin Ader reviews a selection of products and solutions.

Le workflow ou la productivité des entreprises de demain , download pdf 106 Ko
Le workflow est un outil de groupe en cela qu’il fait appel à un groupe d’acteurs de l’entreprise. Mais il s’intéresse surtout aux processus administratifs qui traitent un événement extérieur depuis son apparition, jusqu’à son traitement complet. Une application de workflow connaît les tâches et la procédure à appliquer pour les cas qu’elle sait traiter. Elle sait ainsi décomposer les cas en tâches, et affecter chaque tâche à un acteur selon les règles de gestion en vigueur. L’introduction du workflow constitue pour cette raison un changement décisif dans la manière d’assister les entreprises, en s’attaquant directement aux processus dans leur intégralité, à leur suivi, à l’affectation des tâches aux acteurs, au traitement des exceptions, au suivi des échéances, tout en enregistrant les données qui permettront les analyses de coûts, de charges et de qualité indispensables à une approche industrielle. Une application de workflow, associée le plus souvent à une application de gestion électronique de documents, peut amener des gains de productivité de 20 à 50% sur la part des tâches qu’elle automatise, et une réduction des délais de 30 à parfois 90 %

Workflow Engines will be Transaction Monitors of the next Century download pdf 126 Ko
Transaction monitors have for the past 25 years provided tremendous benefits to EDP users by enabling instant distant access to shared databases through private and public networks in a secure and low cost way. Today, most of the possible applications have been experimented with successfully. Workflow Engines, coupled to document management systems, will offer similar features. They are expected to produce similar benefits by providing enhanced productivity and shorter response time. They will also provide totally new ones applied to a fundamentally different target: procedure assistance combined to tools integration. Based upon these unique characteristics, the workflow engines will open up a totally new area to automation. It will be far larger than the one accessible by previously available tools and will in turn impose new requirements to workflow engines like time, organisation, statistics, scalability, distribution, co-operation and remote administration.