After a pilot project

According to W&GS recommendations, a business process management project should be launched definitively before a successful pilot project implementation. This pilot project will have validated the servers and networking infrastructures, as well as the capability of IT personnel, and of line personnel to handle this sort of project.

The domain covered by the project has been selected through a feasibility study, and planned precisely. More specifically, the project corresponds to strategic goals of the company, human resources and technical resources are available. Even more important, precise and measurable goals have been assigned to the project.

To satisfy precise goals

Implement one or several business processes in order to answer to precise goals: productivity, efficiency, or quality.
Train users to new work methods, and prepare them to corresponding changes.
Measure results.

Centered on the business goal

Centered on the overall business process, across units boundaries.
Taking care first of roles, and then people in their organization contribution.
Must check reality of processes definitions through on site extensive validation.
Training and motivation have a prominent

Motivate and train participants

Systems engineer..
Managers.
Business users.
Business analysts.
Involved programmers.
Organization specialist.
Project leader.

In a precise sequence

Build the team, motivate its members.
Analyze selected processes.
Specify and validate automated processes.
Implement them.
Train participants.
Install processes, test them.
Use processes, Evaluate results.

With precise methodologies

Understanding business process management.
Organization modeling.
Actions typology.
Process modeling.
Process definitions validation.
Quantification models.
Evaluation models.
Users training.

Automated tools to go deeper

Operational business processes.
Measurable users activity