Groupware encompasses a set of functions designed to help members of a group with tasks of interest to the group as a whole. Electronic mail, databases, shared document databases and electronic forums are the components of a groupware solution. Modern communications technology also enables several people to view the same image on their screen, no matter how far apart they are. An electronic forum, where everyone can see the same material related to a particular case, can be established in the field, so that the participants can process the case jointly and simultaneously . Groupware does more than provide economies of time and space: it also encourages group members to pool their knowledge and experience, resulting in more thorough information processing and better decision making, at a reasonable cost.

Benefits of Groupware :

Groupware involves document management and electronic mail, and provides the benefits of both.
Provides ease and rapidity of information exchange, thus faster action and decision making as well.
Enables each member of the group to contribute more complete information, resulting in sound decision making.